HELP & ANSWERS
Frequently asked
questions.
Everything you need to know about our products, ordering, payment and delivery. The shop is still being prepared, so we keep these answers clear and up to date.
PRODUCTS
Where can I find ingredients and allergen information?+
Each product will include a full ingredient list and the available allergen information. If you have an allergy, always check both the product page and the label before using the product.
Will you offer vegetarian, vegan or gluten-free products?+
Suitable product attributes will be clearly stated on each product page. Our range may change, so always check the information for the specific product.
Are the example products available to buy yet?+
Not yet. The products you currently see are examples of the future shop experience. Once Shopify is connected, we will only show current products, prices and stock.
ORDERING & PAYMENT
How do I place an order?+
Choose a product, add the quantity you want to your cart and continue to the secure Shopify checkout to complete your address and payment details.
Which payment methods can I use?+
The available payment methods will be shown during Shopify checkout. This means you will always see the options available for your order and location.
Will I receive an order confirmation?+
Yes. After a successful order, Shopify will send a confirmation to the email address you entered during checkout.
DELIVERY
What are the delivery costs and estimated delivery time?+
Current delivery costs and the estimated delivery time will be shown at checkout after you enter your address. We do not publish fixed fees or timings before the shop is fully configured.
Can I order from outside the Netherlands?+
Once the shop is live, checkout will show which countries we support. Only available delivery destinations can be selected.
ORDER SUPPORT
My order is damaged or incomplete. What should I do?+
Keep your order number, the packaging and clear photos of the issue. Then use the contact details in your order confirmation so we can help you as efficiently as possible.
Can I change or cancel my order?+
Contact us as quickly as possible using the details in your order confirmation. Once an order is being processed or has shipped, changes or cancellation may no longer be possible.
How can I contact you?+
We will add our final customer service details here before launch. After placing an order, you will also find the correct contact option in your confirmation.
READY TO LOOK AROUND?